Frequently Asked Questions

Search across policies, schedules, levels, accessibility, and more.

Matches: 5
Learning Online
Are courses available in multiple timezones?
Yes. Online cohorts run across major timezones, and recordings are provided. If you can’t attend live, you can follow along asynchronously and still participate in feedback sessions.
Learning Levels
Do I need prior experience?
Beginner tracks assume no experience. Intermediate and advanced courses list prerequisites so you can self-check skills (tools, throwing basics, trimming, glazing fundamentals, kiln safety).
Learning Credentials
Do you offer certificates?
Yes. Completion certificates are issued for graded tracks after you submit the required projects and receive a passing review. You can also request a verification email for employers.
Policies Payments
Refund policy?
Full refunds up to 7 days before start; partial refunds thereafter per Terms. If you’re unsure, contact support before enrolling and we’ll help you pick the right track to avoid unnecessary changes.
Access Support
Accessibility and accommodations?
We provide captions, transcripts, and adapted assignments when needed. Reach out with your requirements and we’ll coordinate materials and timelines to match your needs.
Can’t find an answer?
Open the contact form. We’ll respond within —.